Trust & Safety


Right freelancers hired the right way

Right freelancers hired the right way

Our rating mechanism and job success score ensure that you get connected to only reputed and verified freelancers with significant hands-on experience.

Real-time chat

Real-time chat

Our in-built chatting software enables you to chat with freelancers in real-time. You can clear your doubts with freelancers before making a final decision to hire and have seamless communication during and post-task completion for successful and transparent relationship.

Safety is our priority

Fixed-price protection

You can be double sure of the completed work with our escrow-enabled services. Release payments only after you are satisfied.

Hourly payment protection

Hourly payment protection

We ensure you get timely work updates along with in-progress screenshots maintaining complete transparency and payment protection.

24x7 assistance

24x7 assistance

Our support team is available to solve Fixnhour-related issues 24x7. The team comprises of only humans and no bots.

Dispute support

Dispute support

Though disputes are rare on Fixnhour, in case they are any, we actively prepare ourselves with the best we have to solve them in quick time.


Reputation check

Reputation check

Don’t blindly take up tasks, instead, it is recommended to do a reputation check on the clients. Explore their detailed profiles for trustworthiness and feel free to browse feedback comments from previous freelancers. Sign a contract only after you are satisfied.

Real-time chat

Real-time chat

Chat with your client in real-time with our in-built chat software. Have a seamless communication during and post-task completion for successful and transparent relationship.

Be safe all the time

Fixed-price protection

Our escrow-enabled services ensure complete protection of your funds. The funds are secured even before you start working on initially-defined milestones.

Hourly payment protection

Hourly payment protection

Ensure you work for an hour to get paid for an hour. Our mechanism ensures freelancers get paid for the total amount of hours logged in the system.

Privacy protection

Privacy protection

Your privacy is in your hands. On Fixnhour, you get to decide if your profile and work are private and public. You can always modify preferences in your profile settings.

24x7 assistance

24x7 assistance

Our support team is available to solve Fixnhour-related issues 24x7. The team comprises of only humans and no bots.

Dispute support

Dispute support

Though disputes are rare on Fixnhour, in case they are any, we actively prepare ourselves with the best we have to solve them in quick time.


Quick tips to stay safe and secure online

As a connecting and bridging partner for freelancers and clients, we, at Fixnhour, ensure utmost safety and security of our users. We’ve taken all the necessary measures and deployed useful security models to safeguard your personal information and professional data. Keeping safe is a collaborative effort. Following are some of the common tips you can follow to protect yourself and your information on digital portals and not just on Fixnhour.

Protecting your working station

Consider doing the following:


  - When not in use, ensure to lock, log off or shut down your system
  - Ensure to have installed the latest version of antivirus software on your system
  - Keep your browsers, apps, operating system and plug-ins up-to-date   - Run periodic system scans using antivirus software for surety

Securing your personal information


  - Avoid using common passwords like date of birth, phone number, birthdays etc
  - Always use a strong password (can be a mix of alphabets, special characters and numbers)
  - Do not click suspicious links
  - Do not enter your credentials until you verify the credibility of the website or app
  - Do not leave your system on unattended for long hours, always log-off, lock or shut down when not in use   - Ensure to sign off from all your accounts when using public computers

Phishing awareness


  - Phishing is when frauds try to steal your financial information   - Usually, such users impersonate a known business or person

Phishing attempts:

  • try to invoke a sense of urgency so that you act quickly without thinking
  • contain legitimate images like company logos
  • seem to come from a familiar source
  • contain suspicious files or URLs

How to protect yourself from phishing


  - Avoid filling forms in emails or sending personal information via emails
  - Do not click on suspicious links in emails
  - Try typing URLs directly in the browser’s URL bar to prevent yourself from being redirected to fake login pages   - Don’t blindly believe email messages, try confirming it with the actual business or a cyber expert in your vicinity

Malware protection

Malware is a computer virus or intrusive software that gets installed on your system without your consent. It is recommended to do the following:


  - Scan attachments you download from the Internet
  - Do not open files if you sense something unusual
  - Don’t ignore your browser’s security warnings for potentially malicious files
  - Don’t ignore unusual behaviour of your browser or slowing down of your system   - Run a complete system scan using antivirus software

Often when entrepreneurs start out, they switch to freelancers in order to carry out tasks. This strategy tends to be cheaper, less paper-work and on-boarding time. If you want to hire a freelancer, you should focus on these criteria, i.e. experience, skills, knowledge level and client feedbacks. Freelancers also include information, such as – portfolios, links of projects, numbers of hours worked on a project, new technologies, work experience, resume etc. It will surely assist to evaluate an individual’s profile and decide whether or not they suits as per your requirements.
With our Job Success Scores and feedbacks of previous clients’ you can take an overview of freelancers. They also mentioned prices per hour/ day thus to choose the profile that suits your budget. However, it totally depends upon clients and makes final screening of the freelancer who is a great match of your project.
It is required to clear about your specifications while posting a job or proposal on site. If you want to hire for a project, put right, relatable and required skills as per the job role; it will raise the chances to get right candidates thus you can chose one. Besides this, as a freelancer one should accept only those contracts which are reasonable to you.
Job Success Scores provide a complete client satisfaction by showing them your work history on the platform. It also reflects client feedbacks, relationship with them and job results over a time. Following are the inputs used to calculate job success scores, such as-
All feedbacks, long-term relationships repeat contracts and contracts with activity excessive lack of feedback. A high score earning job weighs more and puts a huge impact on your overall score.
Trustworthiness is extremely important for us; we focus to make believe you on each other. To evaluate your clients’ you can use data, i.e. number of job posted, feedback and reviews/ history records, total spend in marketplace, record of awarding posted jobs, time taken in hiring and so on. You can also get to know more about clients by making transparent communication with them through messages or video conference. By analysing their work specifications and time-period before accepting proposal helps to learn more about a client. You can also take feedbacks from our Marketplace feedback system here.
By following certain steps, you can create an account on Fixnhour-
For freelancer or agency manager-
1. Go to settings> and choose Create an account button.
2. Choose New client/ Freelancer account
3. After set up, use the account menu and switch between using Fixnhour as a client, freelancer, or agency
Escrow helps clients in pre-fund work and release funds to freelancers when project is completed with expected results- knowing that clients are fully satisfied with delivered work before paying to freelancers. Furthermore, Escrow also helps freelancers in terms of funding certain amount before they start to work.
Our hourly work payment policy is managed by Work Diary which helps clients to get easy access of billable time system. With the help of this system, clients can see working hours and in-progress screenshots to verify hours. Freelancers issue their bills for hours through pur automated weekly or monthly billing system
If you want to complain or file against any dispute, take assistance for fixed-price and hourly contracts from our help centre.
We take your security at first priority. If you think you’re victim of a scam, contact with our Customer Support team or send a mail by using one of the “flag as inappropriate link”.
We have wide range of security models flags against any fraudulent activity to provide you a safe workplace. Our 24x7 Customer Support team and dispute assistance representatives are here to help you succeed along the journey. Before accepting any proposal, read our Terms and Conditions of services, once freelancer receives the payment, start to work the project ensures that ownership of the project is transferred to clients.
For more details, check our User Agreement Form; it will better explain you how clients and freelancers cam agree on different terms.
It is important to educate yourself and trust on your instincts to ensure safety and security. These are the various abuses and scams that one must avoid-
Phishing- Prevent from suspicious users who tries to steal your passwords. To do so, double click on the links or pages given by clients.
Free work fraud - Don’t pay anything to clients to make a deal or even they say money will be reimburse and also, start work only on official contract start date.
Direct payments- If someone says to pay through other method than our payment system, don’t agree on this. Our team screens all your payments, help us by reporting if someone asks you to do so.
Fixnhour is a highly protective and secure platform, we always keep your privacy on priority and only disclose information after permission through our Privacy Policy. It includes several rules and regulations that you’ll find in the protocols
To ensure safety and security, all shared links and attachments are scanned for preventing from potential malicious attack.
Data Sanitization is a process which deliberately or permanently removes or eradicates the data stored in a device by assuming that all files are malicious, no one can reuse this data. Then it sanitizing and recreate all files to ensure content is safe, adequate towards unknown threats, i.e. zero day attacks and undiscoverable malware.
File attachments, likewise- Ms Office documents, PDFs, Adobe readers, images etc. are allowed but only after scanned.
Executable files are blocked and prohibited at Fixnhour, i.e. .exe, .bat and .vbs.
Can we change attachments after being scanned on Fixnhour?
Yes, you can make necessary changes but after scanning of malicious content as it removes embedded macros, active content or formulas in files.
Unknown file names are used for malicious activity and Fixnhour only support Google Drive and Dropbox to share files.
Currently, Fixnhour supports Dropbox and Google Drive.
I’m unable to use any of the supported file shares. can i still use my own?
Yes, by contacting with our customer support team yuu can easily send and receive any unsupported file.
Due to your security concerns, non-supported files may be blocked. So that it is vital to use one of the supported files, it ensures you content is delivered without issues.
If your file is blocked, because of either it was at high-risk or malicious or the file has exceeds its maximum file size of 100mbps.
How do i download the original file that has not been scanned?
To download the original file, you have two options-
There will be three dots to the right of the file name. Click on these dots and select the option of “download original file” on smaller screen size.
Besides this, on larger screen a download button to the right of the file name. Click on this icon to download original file.
Important notice- please ensure before downloading any file.
Acquire one of our third party file sharing apps- Google drive and dropbox.
Our team acquires modern link scanning tools that help to block viruses or malicious links while sharing it with Fixnhour platform
In case you’re sharing URL get blocked but not malicious, please contact our Account Security Team. After finding it correct, we will surely make it available on our site.

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